Terms and Conditions
Delivery Times:
Depending on the order this can vary, but as a guide, I aim to post items available through the website within 2 - 3 working days, commissions will take around 2 weeks although this depends on the complexity of the design and the availability of materials. I will be able to give you a clearer idea when you place your order.
Commissions
Unusual or large commissions will need a 20% deposit paid on them to cover my materials. Unfortunately deposits are not refundable. However, I will endeavour to work as closely as I can to your order.
Returns Policy:
Each item is handmade and due to the very nature of felt will have irregularities; this is part of the charm of felt. If for any reason you are unhappy with your item or it is not what you were expecting, I am happy to issue a full refund (excluding postage costs) as long as the item is returned within 14 days of sale and is in as-new condition. Generally this is the case with commissions except for non-refundable deposits! Please be aware that felt that has been damaged through incorrect care cannot be returned. Please see the Care page.
Postage:
Postage to mainland UK and packing is included in prices stated, however insured postage is not included. If you would like to have any items sent using insured delivery, signed for etc. then please ask me for a postage quote. I am happy to send items overseas. (Prices will increase slightly to incorporate overseas postage costs). Due to the nature of overseas postage, damages are non-refundable unless you wish to take out insured postage for the item. I will however make every effort to send work well wrapped. If you have any particular postage instructions or requests, then please let me know.
Depending on the order this can vary, but as a guide, I aim to post items available through the website within 2 - 3 working days, commissions will take around 2 weeks although this depends on the complexity of the design and the availability of materials. I will be able to give you a clearer idea when you place your order.
Commissions
Unusual or large commissions will need a 20% deposit paid on them to cover my materials. Unfortunately deposits are not refundable. However, I will endeavour to work as closely as I can to your order.
Returns Policy:
Each item is handmade and due to the very nature of felt will have irregularities; this is part of the charm of felt. If for any reason you are unhappy with your item or it is not what you were expecting, I am happy to issue a full refund (excluding postage costs) as long as the item is returned within 14 days of sale and is in as-new condition. Generally this is the case with commissions except for non-refundable deposits! Please be aware that felt that has been damaged through incorrect care cannot be returned. Please see the Care page.
Postage:
Postage to mainland UK and packing is included in prices stated, however insured postage is not included. If you would like to have any items sent using insured delivery, signed for etc. then please ask me for a postage quote. I am happy to send items overseas. (Prices will increase slightly to incorporate overseas postage costs). Due to the nature of overseas postage, damages are non-refundable unless you wish to take out insured postage for the item. I will however make every effort to send work well wrapped. If you have any particular postage instructions or requests, then please let me know.